Senior Field Engineer – Server and Storage experience
Manchester and surrounding areas
Full-time
Permanent
Up to £38,000pa (depending on experience) + £5000 Car Allowance
Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.
Role and responsibilities:
- Triaging and resolving customers Server, Storage & Network issues
- Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
- To receive, investigate, and respond to technical assistance requests
- To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
- To deal with general support
- To be involved with pre-sales technicalities
- To participate on regional 24/7 out of Hours Rota where required in line with business needs
- To act as ‘cover’ engineer on Out of Hours when/if
- To identify complex problems and review related information to develop and evaluate options and implement solutions
- To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
- To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
- To maintain up to date technical knowledge and expertise in accordance with industry
Experience:
- Experience in: Server, Storage & Network devices.
- Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
- Previous experience of working within the IT Maintenance Services Industry.
- Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
- Must have strong written and verbal communication skills
- Strong organisational skills.
- Must be flexible to work outside of core business hours where business needs require.
- Ability to plan and prioritise your own workload
This is a full-time permanent position Monday – Friday with an on call rota (approx) 1 week in 5
A driving licence is essential for this role
The areas covered will include Manchester, Bolton, Liverpool, North Wales and Warrington and other surrounding areas. Approximately 1 – 2 calls per day.
Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.
