Maintenance Administrator

Maintenance Coordinator / Administrator
Location: Chippenham
Salary: £28,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 9:00am – 5:00pm

The Opportunity

We are currently recruiting for a Maintenance Coordinator / Administrator to join an established business in Chippenham. This is an excellent opportunity for an organised and proactive individual who enjoys a varied role combining maintenance coordination, customer service and general administration.

You will be responsible for managing maintenance requests from initial reporting through to completion, acting as a key point of contact between landlords, tenants and contractors. You will ensure all maintenance issues are logged, communicated and followed up efficiently, providing a professional and helpful service throughout the process.

Alongside maintenance coordination, you will support the day-to-day running of the office, handling telephone enquiries, welcoming visitors and assisting with general administrative duties.

Key Responsibilities

Maintenance Coordination

• Logging and recording all maintenance requests accurately on the system.
• Informing landlords of reported maintenance issues and obtaining their authority before instructing contractors.
• Liaising with contractors to arrange repairs once landlord approval has been received.
• Keeping tenants updated on the progress of maintenance works and expected timescales.
• Arranging access to properties and releasing keys to contractors as required.
• Following up with tenants to confirm that repairs have been completed satisfactorily.
• Updating landlords once maintenance works have been completed.
• Processing contractor invoices on the system and ensuring records are kept up to date.
• Forwarding copies of relevant invoices to landlords.
• Maintaining clear communication between all parties to ensure maintenance issues are resolved promptly and efficiently.

General Administration & Office Support

• Answering incoming telephone calls and dealing with enquiries professionally.
• Welcoming visitors to the office and acting as their first point of contact.
• Handling walk-in enquiries and directing them to the appropriate person where necessary.
• Providing general administrative support to the team as required.
• Maintaining accurate records and ensuring administrative tasks are completed efficiently.
• Supporting the smooth day-to-day running of the office.

About You

We are looking for someone who is highly organised, approachable and confident communicating with a range of people. You will be comfortable managing multiple tasks, prioritising workloads and ensuring that maintenance requests are followed through to completion.

The ideal candidate will have:

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• A proactive approach to problem-solving and managing tasks.
• The ability to prioritise workloads and work to deadlines.
• Good IT skills and confidence using computer systems.
• A professional and helpful telephone manner.
• The ability to remain calm and efficient when handling competing priorities.
• A reliable and flexible approach to supporting the wider team.

CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers.

CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise.