Housing Administrator

Housing Administrator
£32,946 + excellent benefits
Chippenham, Wiltshire
Permanent

We are currently seeking a proactive and organised Housing Administrator to join a friendly and dedicated housing team. This is a varied and rewarding role supporting the day-to-day management of housing services and delivering a high standard of customer service to residents. Working closely with senior team members, you will play a key role in supporting housing management activities across a diverse portfolio. 

The Role

• Handling general tenancy enquiries and low-level complaints
• Assisting with tenancy audits, home visits, and neighbourhood inspections
• Supporting tenancy changes, mutual exchanges, and shared ownership processes
• Maintaining accurate records and updating internal systems
• Assisting with rent administration, arrears monitoring, and payment processing
• Supporting lettings processes, including advertising properties and onboarding new tenants
• Liaising with external agencies such as local authorities and the DWP
• Monitoring repairs and maintenance requests and tenant satisfaction
• You will also contribute to the smooth running of the service by assisting colleagues and ensuring compliance with internal policies and procedures.

 About You

• Experience within the housing sector would be desirable, but not essential for the right candidate with transferable skills.
• Highly organised with strong administrative skills
• A confident communicator with a customer-focused approach
• Able to manage a varied workload and prioritise effectively
• Comfortable using IT systems and maintaining accurate records
• Proactive, flexible, and a strong team player 

What’s on Offer

• A supportive and collaborative working environment
• Opportunities for training and professional development
• A varied role where you can make a real difference to people’s lives 

Hours of work will be Monday to Friday 37 hours per week and hybrid working is available. 

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.