Customer & Sales Coordinator
Up to £28,000 per annum + benefits
Melksham, Wiltshire
Permanent
Are you an organised, customer-focused administrator who enjoys working in a busy sales environment?
We are working with an established business in Melksham who are looking for a Customer & Sales Coordinator to join their team. This is a varied role supporting both customers and the wider sales team, with a strong focus on order processing, customer service and sales administration.
You’ll be an important part of the sales office, helping to ensure orders are processed accurately and efficiently while providing a professional and responsive service to customers across the world.
The Role:
- Processing customer orders across email, phone, web, sales representatives and online platforms
- Looking after customers by responding to enquiries, resolving queries and providing a professional, friendly service
- Supporting the sales team with administration, order processing and identifying opportunities to upsell
- Managing pro forma invoices, following up payments and processing credits and replacements
- Keeping systems up to date, ensuring customer records, orders and CRM information are accurate
- Setting up new customer accounts and carrying out credit checks where required
- Keeping orders on track, liaising with the warehouse to ensure they are processed and dispatched within the required timescales
About You:
- Previous experience in sales administration, customer service, order processing or a similar role would be advantageous.
- Organised and proactive, with the ability to juggle multiple priorities in a busy sales environment
- Customer-focused, with a natural ability to build positive relationships and deliver great service
- Confident and professional, with excellent communication skills across phone and email
- Accurate and detail-oriented, particularly when processing orders and maintaining customer information
- Tech-savvy, with confidence using CRM systems and other office-based software
- A team player, who is happy to get involved and support colleagues across the wider business
- Someone who takes ownership, uses their initiative and enjoys keeping things moving
What’s on offer?
- Salary up to £28,000 per annum (depending on experience)
- 25 days annual leave + bank holidays
- Free on-site parking
- Monday to Friday 9am – 5pm (with 30 minutes for lunch)
- The role is 100% office based
Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.
