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Leading Recruitment Agency in Wiltshire | CMD Recruitment

Discover your next job or find your ideal employee with CMD Recruitment, the largest and most established recruitment agency in Wiltshire and Bath.

1st Line IT Support

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  • Location: Bristol, City of Bristol
  • Date posted:
  • Pay£14.00 - £16.50per hour
  • Reference: HS13545

1st Line IT Support
Up to £16.50 per hour
Bristol, Avon
Fixed term contract for 3 months

An established organisation based in Bristol is seeking a 1st Line IT Support professional to join their team for an initial 3 months. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users.

Key Responsibilities:

  • Acting as the first point of contact for IT support queries via phone, email, and ticketing systems
  • Logging, prioritising, and managing incidents and service requests in line with internal SLAs
  • Providing 1st line technical support for hardware, software, and system-related issues
  • Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access
  • Supporting with user account administration, password resets, and permissions
  • Assisting with hardware setup and configuration, including laptops, desktops, and peripherals
  • Escalating more complex technical issues to the relevant teams when required
  • Maintaining accurate records of issues, fixes, and updates within the helpdesk system
  • Delivering a high level of customer service to internal users across the business 

About you:

  • Previous experience working within an IT Service Desk or Helpdesk environment
  • Strong troubleshooting and problem-solving skills
  • Familiarity with Windows OS, Microsoft 365, and Active Directory
  • Excellent communication and customer service skills
  • The ability to work in a fast-paced environment and manage multiple support requests
  • Availability to start at short notice

This role is ideal for someone looking for a short-term contract where they can quickly add value and support a busy IT team. 

Hours: Monday – Friday 9am – 5pm (35 hours per week)
Location: Central Bristol – 100% office based

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.

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