Customer Service Administrator/Advisor

Customer Service Administrator / Advisor

Melksham

Full-time, Permanent

£26,000 per annum

Do you have experience providing great customer service? Would you like to work for a growing company? If the answer is YES this could be the role for you.

This is an excellent opportunity for someone with strong communication and coordination skills who enjoys managing multiple tasks, building relationships and ensuring service requests are handled efficiently from start to finish.

Working closely with engineers, business partners, customers and internal departments, you will play a key role in coordinating service tickets, arranging parts and deliveries, monitoring progress and maintaining high standards of customer service.

Main Duties

• Using multiple in-house systems
• Speaking with customers over the phone
• Logging customer support tickets
• Assigning engineers to open tickets
• Arranging for engineers to attend customer sites
• Ordering parts to be delivered to customer sites
• Following up on support Tickets to ensure they are completed and closed

Skills and Experience

• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• Good IT skills
• Ability to work as part of a team
• Similar previous experience is desirable

Hours: Monday to Friday on a 3-week shift pattern: 

08:00 am – 4:30 pm 

09:00 am – 5:30 pm 

10.00 am – 6.30 pm 

CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers.

CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise.