Customer Account Manager

Customer Account Manager
£30,000 per annum + benefits
Permanent
Westbury, Wilshire

Are you passionate about delivering outstanding customer service and building long-term client relationships?

We’re recruiting on behalf of a well-established and growing manufacturing business looking for a Customer Account Manager to join their friendly and supportive team. This is an excellent opportunity for someone with strong customer service, account management or sales support experience who enjoys being the key point of contact for customers.

Working closely with the external sales team, you’ll manage a portfolio of existing customer accounts, ensuring orders are processed efficiently, stock requirements are met, and customers receive an exceptional level of service throughout their journey.

Key Responsibilities

• Managing a portfolio of existing customer accounts.
• Building strong relationships and acting as the main point of contact for customers.
• Processing customer orders accurately and efficiently.
• Managing stock levels, call-offs and stock reports.
• Liaising with internal departments to ensure customer requirements are met.
• Providing proactive customer support and resolving any queries professionally. 

About You

• Previous experience within customer service, account management, sales support or a similar office-based role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with exceptional attention to detail.
• The ability to manage multiple priorities and work to deadlines.
• Confidence working both independently and as part of a team.
• Good IT skills, including Microsoft Word and Excel. 

What’s in it for you?

• Annual salary of £30,000 salary.
• 34.5-hour working week with an early finish on Fridays.
• Structured training and ongoing support.
• Company pension scheme.
• 25 days’ annual leave plus Bank Holidays.
• The opportunity to join a successful business where customer service is at the heart of everything they do.

If you’re an organised, customer-focused professional who enjoys building lasting relationships and working in a fast-paced environment, we’d love to hear from you.

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.