Customer Service Administrator

Customer Service Administrator
£26,040 per annum + benefits
Westbury, Wiltshire
Permanent

Our client, a successful and growing international business based in Westbury, is looking for a Customer Service Administrator to join their friendly and busy team.

This role offers a hybrid working pattern, with three days in the office (Tuesday–Thursday) and two days working from home (Monday and Friday).

The Role: 

Supporting the Client Services team, you will help ensure a high level of customer satisfaction while providing administrative support across the department.

Key duties include:

• Answering incoming calls and responding to customer emails
• Logging and managing customer returns
• Producing regular client reports
• Managing shipping exceptions and updating customers
• Updating client information and documentation
• Taking notes during internal meetings
• Providing general admin support to the commercial team 

About You

• Previous customer service or administrative experience
• Strong communication and organisational skills
• Good IT skills, including Microsoft Excel
• High attention to detail
• Able to manage multiple tasks and prioritise workload

If you’re looking for a varied role within a supportive team environment, we’d love to hear from you.

Hours: Monday to Thursday 9am – 5pm and Friday 9am – 4pm
Location: Westbury with hybrid working (with 3 days a week in the office)

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.