Office Administrator

Office Administrator
Permanent Full Time could consider Part-time
Monday – Friday 9.00 am – 5.00 pm
£28,000pa full-time equivalent
Bradford-on-Avon

Are you an organised, proactive and customer-focused administrator looking to join a busy and fast-paced property business?

We’re recruiting for an Office Administrator to play a key role in supporting the day-to-day operations within a busy team. Working closely with landlords, tenants, contractors and colleagues, you’ll be responsible for coordinating property administration, managing tenancy processes and ensuring exceptional customer service throughout the rental lifecycle.

The Role

As Office Administrator, you’ll act as a central point of contact for landlords, tenants, contractors and prospective tenants, supporting the lettings and property management process from initial enquiry through to tenancy completion. You’ll ensure all documentation, compliance requirements and communications are managed efficiently, helping deliver a seamless experience for clients and tenants alike.

Key Responsibilities

• Coordinate and manage property viewings, including booking appointments, confirming attendance and providing feedback to landlords.
• Process tenant applications and references, ensuring all documentation is received, reviewed and progressed efficiently.
• Prepare and issue tenancy agreements and supporting tenancy documentation.
• Liaise regularly with landlords, providing updates on marketing activity, viewings, tenancy progression and property matters.
• Coordinate move-in arrangements, including inventories, compliance certificates, key management and tenant move-in packs.
• Arrange and carry out routine property inspections, preparing reports and communicating findings to landlords and tenants.
• Manage tenancy notices, property re-marketing activities and the administration of new tenancy enquiries.
• Coordinate tenancy check-outs, key returns, utility notifications, deposit release documentation and tenancy file archiving.
• Log, monitor and coordinate maintenance requests, liaising with landlords, tenants and contractors to ensure works are completed efficiently.
• Process contractor invoices and maintain accurate records of maintenance activity.
• Maintain property files, tenancy records and compliance documentation, ensuring information is accurate and up to date.
• Answer incoming telephone calls, respond to email enquiries and provide a professional first point of contact for visitors to the office.
• Book market appraisal appointments and provide general administrative support across the business.
• Manage office systems, key logs and document filing processes to ensure smooth day-to-day operations.

As this role will include property inspections and property viewings in the local area you MUST have a full UK driving licence.

Skills & Experience

• Previous experience within an administration, property, lettings or customer service environment
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• Strong attention to detail and a high level of accuracy when handling documentation.
• Confident communicator with excellent customer service and relationship-building skills.
• Proficient in Microsoft Office and able to learn new systems quickly.
• Ability to work effectively both independently and as part of a team.
• Professional, proactive and adaptable approach to work.

For the right candidate, they will look at part-time hours. Full days or school hours minimum of 25 hours per week.

If you’re looking for a varied and rewarding role where you can play an integral part in supporting landlords, tenants and property management operations, we’d love to hear from you.

Due to the volume of applications received, only candidates selected for interview will be contacted.