Internal Account Manager

Internal Account Manager
Full Time & Permanent
Office Based
Chippenham
Up to £35,000 + Bonuses

Are you a commercially minded relationship builder with a passion for delivering excellent customer service?

This is a fantastic opportunity to join a growing and dynamic business, managing your own portfolio of customers and playing a key role in driving sales growth.
As an Internal Account Manager, you’ll take ownership of a portfolio of existing customers, focusing on building strong relationships, increasing revenue and delivering a first-class customer experience. This is a desk based role combining proactive account management, outbound engagement and data-driven decision-making.

Key Responsibilities

• Manage and develop a portfolio of customers through regular, proactive contact
• Identify opportunities to grow revenue through upselling and cross-selling
• Monitor account activity and re-engage lapsed or at-risk customers
• Deliver against targets for growth, retention, and customer engagement
• Analyse trading data to spot trends and opportunities
• Handle customer queries and resolve issues efficiently
• Maintain accurate CRM records and pipeline activity
• Collaborate with internal teams to ensure a seamless customer experience

About You

• Strong communication skills and confident on the phone
• Commercially aware with a proactive, results driven mindset
• Highly organised with the ability to manage multiple accounts
• Comfortable analysing data
• Positive, resilient and customer-focused approach
• Experience in account management, sales or customer service
• Background in B2B environments

What’s on Offer

• Base salary of up to £35,000 with performance-related bonus
• 25 days holiday + bank holidays
• Pension scheme
• Staff discount
• Supportive and fast-paced working environment
• Full training and ongoing development opportunities

Thanks for your application! Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful on this occasion.