Customer Service Co-ordinator

Customer Service Coordinator
£27,168 per annum (depending on experience) + benefits
Calne, Wiltshire
9 months maternity contract 

We are working with a well-established and growing organisation within the manufacturing and distribution sector, who are looking to recruit a proactive and customer-focused Customer Service & Sales Coordinator to join their busy team. This is a fantastic opportunity for someone who enjoys building strong client relationships, supporting sales growth, and delivering a high standard of service within a fast-paced environment. 

Key Responsibilities:

• Managing day-to-day relationships with key customer accounts
• Processing customer orders accurately and efficiently
• Responding to enquiries via phone and email
• Supporting sales activity by identifying opportunities to upsell and grow existing accounts
• Preparing and managing quotations
• Liaising with internal departments, including logistics and sales, to ensure timely delivery
• Maintaining accurate customer records, pricing, and product information
• Handling customer queries and complaints professionally
• Supporting ongoing projects and continuous improvement initiatives 

About You:

• Previous experience in a customer service or sales support role
• Strong communication and relationship-building skills
• Highly organised with excellent attention to detail
• Confident managing multiple tasks and priorities
• A proactive and positive approach to problem-solving
• Comfortable using internal systems and IT platforms 

What’s on Offer:

• Opportunity to join a supportive and collaborative team
• A varied role with real responsibility and customer interaction
• Ongoing training and development
• The chance to contribute to business growth and success 

If you’re looking for a role where you can combine customer service excellence with commercial awareness, we’d love to hear from you. 

Hours of work will be Monday to Friday 8.30am – 5pm. 

*Due to the location of the client, having your own transport would be beneficial* 

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful.