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Leading Recruitment Agency in Wiltshire | CMD Recruitment

Discover your next job or find your ideal employee with CMD Recruitment, the largest and most established recruitment agency in Wiltshire and Bath.

Service Advisor

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  • Job type: Permanent
  • Location: Chippenham, Wiltshire
  • Date posted:
  • Pay£30000 - £30000per annum

Service Advisor
Full-time, permanent
Chippenham – Office based
£30,000 per annum

Are you a customer-focused individual with a passion for providing top quality service? Do you enjoy working within a fast-paced department where teamwork is key? If so, our client are seeking a dynamic Service Advisor to join the team, and this could be the role for you!

As the face of the service department, you will play a crucial role in ensuring customer satisfaction by providing top-notch service and support. Your responsibilities will include managing service enquiries, scheduling appointments, and building strong customer relationships.


Key Responsibilities:

  • Respond to all incoming service enquiries, including both telephone and in-person.
  • Accurately assess customer needs and provide clear explanations of required work.
  • Effectively schedule appointments.
  • Oversee customer vehicle handover, ensuring full understanding of completed work.
  • Address customer complaints and liaise with management as needed.
  • Maintain in-depth product knowledge across all franchise ranges.
  • Adhere to policies, procedures, and safety standards.
  • Accurately complete all relevant paperwork and system entries.

Candidate specification:

  • Previous customer service/service advisor experience
  • Excellent communication skills, both written and verbal
  • Strong customer focus, with the ability to build strong rapport
  • Effective data analytical skills
  • Strong organisational skills, with the ability to prioritise workloads
  • Great negotiation skills with the ability to resolve issues
  • Align with brand values and have strong commercial awareness

The working hours for this role is Monday – Friday 8:00am-6:00pm and every other Saturday 8:00am to 1:00pm.

Successful candidates will be contacted within 7 working days of their applications, should you not hear from us within this time, please assume that your application was unsuccessful.

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