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Leading Recruitment Agency in Wiltshire | CMD Recruitment

Discover your next job or find your ideal employee with CMD Recruitment, the largest and most established recruitment agency in Wiltshire and Bath.

Implementation Specialist

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  • Job type: Permanent
  • Location: Remote, Remote
  • Date posted:
  • Pay£30000 - £35000per annum

In this wide-ranging role, you will be responsible for providing customer onboarding and tailored training. Providing a detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure a tailored and world-class service.

The ideal candidate will be passionate about showcasing their technical product knowledge in a customer-centric environment.

Main Responsibilities

  • Provide first-class customer service tailored to each customer’s need.
  • Plan, manage, and educate customers as they adopt and implement the product as their new invoice management system.
  • Transfer customer learning and development experience into practical and focused product help material.
  • Ensure the team is kept aware of the implementation milestones, the project atmosphere, and challenges.
  • Consult with customers and design technical bespoke report specifications for the Development team.
  • Be a mentor for the Implementation Specialists.
  • Maintain full product knowledge of services and features available to customers by independent testing or organising collaborative team testing sessions.
  • Perform user acceptance testing on new and enhanced features on both the mobile app and web portal products.
  • Work as part of a busy operational team to deliver world-class customer service to all company stakeholders.
  • Maintain and produce operational documentation to a high standard
  • Responsible for Identifying, generating, and communicating product enhancement ideas to product development.
  • Form part of the Service Delivery Senior team.

Essential Requirements

  • Minimum of 2 years of Onboarding Project management experience or Application Support.
  • Sound technical knowledge including but limited to SFTP, API, data processing.
  • Experience in using data mining tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer skills.

Desirable Requirements

  • Experience working within a high-pressured operational environment.
  • Proficiency in all Microsoft Office applications and SQL database management systems.
  • Experience in providing customer training on-site or online.
  • Experience and knowledge of how to link business systems to improve business processes.

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